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Frequently asked questions

Welcome to the FAQ page. Looking for answers or do you have any comments? Please let us know! We are always open to feedback and see a challenge in every question. You will find the most frequently asked questions below. Is your question not listed? Please contact us, we aim to answer your question as soon as possible. We also use Social Media; we would like to meet you there, but for serious matters we ask you to limit yourself to the contact options via the website. This way we can help you faster and better.
Contact Page ⟶

Ordering / Payment

Mastercard, America Express, Maestro, Visa, Apple pay, iDeal, Klara, and Sepa

Unfortunately it’s not possible at this momont!!!

All prices of the products that are shown on Orca SB are stated in Euro (€) and include VAT, unless stated otherwise.

Have you found what you want? Then place it in the shopping cart by simply clicking the add to cart button. With clothing, shoes and accessories, make sure that you have selected the correct size. When you have added all the products you want to order to the shopping cart, go through the check-out step by step.
After receipt of the order and payment confirmation, your order will be processed and shipped as soon as possible.

Delivery / Pick-Up

Delivery times differ between countries. Orders within Europe will usually arrive between 2 and 5 days. If your order did not arrive after 7 work days, please contact us at info@orcasb.com.

Unfortunately it’s not possible at this moment!!!

BE | NL €  5,95 Flat Shipping Rate

Other European countries € 14,95 Flat Shipping Rate

We cooperate with several carriers. If you order has a destination outside of The Netherlands or Belgium the delivery will be completed by a local carrier. In general, this is your national carrier.

Returns

All of our items are under the manufacturer’s warranty against manufacturing defects. If a product you ordered has a manufacturing defect, please contact us at info@orcasb.com

It is possible to change or cancel an order, but this requires swift action. Almost all of our orders are shipped on the very same day as they are placed, so contact us as soon as possible if you would like to change something about your order. We advise you to call us at +31 23 526 89 68.

No problem. You can return the product for another item from our store within 7 days after receiving the product. The product has to be unused and returned in its original packaging, including hangtags. Always contact us before returning a product! You are responsible for the costs of shipping the product back to us. The full order amount will be reimbursed (cost of product + original shipping) within 30 days. ATTENTION: If you had us grip a deck or assemble a complete skateboard the product is considered a custom product and can not be returned.

In case of a return, feel free to choose a carrier of your preference. Register your parcel at the carrier and they will provide you with a return label.

ATTENTION:

  • If you had us grip a deck or assemble a complete skateboard, the product is considered a custom product and can not be returned.
  • Underwear and face masks can not be returned in regards to hygiene.
  • Never send the returned shoes in a taped up original shoebox. Use the packaging in which they were packed or wrap them in your own packaging.
Return-address:
OrcaSB
Delistraat 18
2022 ZB Haarlem
The Netherlands

We try our uttermost to provide the best service to our customers. In case you happen to have a complaint about our service or products, please contact us. You can reach us by phone at +31 23 526 89 68 or per e-mail at info@orcasb.com or reply to the original order confirmation. We try our best to get back to you within three days and offer a suitable solution.

In case we cannot find common ground, you can submit a complaint to the Online Dispute Resolution platform (ODR-platform).(ec.europa.eu/consumers/odr)

Service

You can email us at info@orcasb.com or call us at +31 23 526 89 68.

If you made an error in the address you provided with your order please, contact us as soon as possible by phone at +31 23 526 89 68.

Our orders are shipped through our partner carriers. You will receive a tracking number from them as soon as your order has been shipped. Use this number to track the location of your package. If any trouble occurs, please contact the processing carrier or your local carrier and provide them with the tracking number.

Our apologies. You can return the product to us and we will send you the right product. The costs will be absorbed by us. Please contact us before you return the product (info@orcasb.com or +31 23 526 89 68)

We try our best to package the products in such a way that they will not get damaged during transport. However, in case damage does occur, you can return the product for a new one. The costs will be absorbed by us. Please contact us before you return the product (info@orcasb.com or +31 23 526 89 68) If the product is no longer in stock or on backorder we will work with you to find a suitable solution.